We accept all major credit cards, PayPal, and other secure payment options available at checkout.
What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused and in its original packaging. Please contact our support team to initiate a return.
Can I change or cancel my order?
If your order hasn’t been dispatched yet, you can contact us to request a change or cancellation. Unfortunately, once an order has been shipped, changes or cancellations are no longer possible.
What if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We’ll arrange for a replacement or refund.
Shipping
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are delivered within 3-7 business days if in the UK and up to 15 if in USA/International. You’ll receive a confirmation email with tracking information once your order has been dispatched.
Do you ship internationally?
Yes, we ship to 100+ countries worldwide. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
How do I track my order?
You can track your order through our dispatch email we send with tracking information included. You can also track it via our contact us page (shipping tab).
Products
Are your toys safe for kids?
Absolutely! All our products meet strict safety standards and are made with non-toxic materials. Please check the product description for age recommendations.
Do your toys come with instructions or assembly guides?
Yes, any toy that requires assembly will include a detailed instruction guide in the package. If you need further assistance, feel free to contact us, and we’ll be happy to help!
Can I see reviews of your products before purchasing?
Absolutely! Many of our products include customer reviews on their pages. These reviews can help you learn more about the experiences of other buyers before making a decision.
